A leading supplier of semiconductor equipment and systems is now looking for a Customer Support Desk Engineer to join their Customer Support team in Bristol.
Working with the CS team, you will be expected to provide first class customer support, via telephone, email and online communications. You will provide a fast response to customer enquiries, requests for information and issues.
Talking with the customers about their queries, you will provide the Service Engineers with the right information and tools to support the customers onsite.
You will be required to maintain and update the customer database, ensuring all calls are logged, and followed up in a timely manner.
Liaising with key departments you will obtain all relevant information required to support the customer or the field based engineers.
Your aim is to arrange fast delivery of warranty parts on systems.
Through keeping up to date records, you will report daily to the EMEA Support Manager on all relevant issues of the day.
A key requirement of this role is for you to keep accurate records, and ensure timely responses to all calls, within the company policies. You will follow up calls, and visits to confirm a final resolution of all cases.
This is a varied role which will keep you in touch with the Engineers and Customer Support Teams, therefore a natural aptitude to engineering would be advantageous.
Ideally you will be qualified to at least an Apprenticeship or HNC/HNC in Engineering, or have significant experience in a similar role.
Previous experience working in a Customer Support / Service Environment, supporting semiconductor or manufacturing equipment is required. And an ability to diagnose faults would be beneficial.
Candidates must be eligible to work and live in the UK / Europe and hold a full driving licence. Copies of Passports / Visas will be requested for verification.
Skills: Customer Support, Service, Semiconductor, Electrical, Mechanical, Engineering.
To Apply Direct: Please send CV and Covering Letter to [email protected]